THE XEROX CASE, A SUCCESS CASE FOR AUGMENTED REALITY

/THE XEROX CASE, A SUCCESS CASE FOR AUGMENTED REALITY
THE XEROX CASE, A SUCCESS CASE FOR AUGMENTED REALITY2022-01-13T09:50:05+00:00

THE XEROX CASE, A SUCCESS CASE FOR AUGMENTED REALITY

THE SOFTWARE IN AUGMENTED REALITY FOR SERVICE, MAINTENANCE AND PRODUCTION ASSISTANCE

Augmented reality (AR) is a constantly evolving technology and if we wanted to define it, in a very generic way, we could say that it is the representation of an altered reality in which artificial and virtual information is superimposed on the normal visual perspective.

According to estimates, in 2020, spending on AR technologies will amount to 60 billion dollars, bringing these solutions into our personal and work habits. It will transform the way we learn, decide and interact with the physical world. AR will be the new interface between humans and machines, and will effectively relate the digital world and the physical world.

Xerox used augmented reality to connect service engineers with experts rather than providing them with operating manuals and telephone support (Harvard Business Review). First-time repair rates increased by 67% and technicians’ efficiency increased by 20%. In the meantime, the average time it took to solve problems has decreased by two hours, and therefore staff needs have also decreased.

Connecting technical experts directly with customers increased the rate of resolution of technical problems by customers by 76% without the need for on-site interventions, bringing customer satisfaction rates to 95%.

AR eliminates the dependence on decontextualized and difficult to process two-dimensional information on screen pages, greatly improving our ability to understand and apply information in the real world.

Maintenance in the industrial field, both from the internal point of view in the operation of production machinery and from the point of view of customer assistance, absorbs a considerable amount of resources and energy. In this sense, applications and devices that allow the management of interventions in augmented reality allow to:

Reduce intervention times
Increase efficiency
Cancel distances
Increase the safety of interventions
Encourage the sharing of know-how within the company
Operate in “hands free” mode

MTM Reality has been plowing the paths of innovation for years and promoting strategic development paths within industries through augmented reality and virtual reality technologies.

AURES is the MTM Reality software system with smartglasses and smartphones for assistance with service, maintenance and production through augmented reality.

Ask us for more information on the solutions applicable to your reality and how we could make your business processes more efficient.

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